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VALO design understands that Internet shopping is different from being able to pick-up and hold items the way you do in a conventional store. That is why we promise to provide the best products possible. However, if you are in anyway unhappy with your purchase we will cheerfully return/exchange the item/s provided:
all items are returned within 7 days of receipt. No exchange, credit or refund can be given after 7 days for change of mind or if you have made a wrong decision.
The product(s) must be 'as new', ie: unused, unworn, unwashed, undamaged, unsoiled & in their original packaging and/or tags attached.
Email us with the following details: Your Name, Invoice Number, Product Name, Reason for Return and Request for replacement, exchange, credit or refund.
Please note: Postage/shipping & handling of products is not refundable. Under no circumstances will a refund or credit be given if the products received are used, worn, washed, soiled, damaged or without original package and/or tags attached. These items will be returned to the customer with the customer responsible for any return shipping costs.
It is suggested that you send your return package by registered post or express post, as VALO design can't be held responsible for any product lost/damaged in transit. If you have requested a refund, a credit will be issued via the same payment method used within 7 days of receipt of returned goods.
If exchanging the item you may select an alternative product, however if the replacement item is priced higher than the item exchanged you will be required to pay for the difference. We charge a minimum shipping charge when replacing goods (unless faulty, please read below).
Exceptions to Returnable Products
Products offered on Sale are not returnable unless faulty. This type of sale is considered final. From time to time some products may be offered at a discounted price due to slight damaged or a small fault, this will be detailed on the product page. These items are also not returnable & the sale is considered final.
Missing Item, Damaged in Transit or Dead on Arrival
Please ensure you open your parcel, check all items are included and are undamaged & any electrical items or battery operated items are working and in good order on receipt. Claims for missing or damaged items can not be accepted after 7 days of receipt. Electrical items deemed 'dead on arrival' will be replaced with another similar item if available but only if reported to us within 7 days of receipt.
Products Deemed Faulty
VALO design prides itself on quality control & checks all products to the best of its ability before dispatching them. If however you believe you have a product that is faulty, please email us (firstname.lastname@example.org) as soon as possible during business hours, with your purchase details. Often problems can be resolved immediately.
Refunds for Original Shipping Costs on Faulty Items - Original shipping costs will be refunded on products deemed faulty, but only if purchased within a month of being reported faulty. Shipping costs on items sent outside Australia are not refundable.
Note that VALO design makes no warranties or representations of any kind for the products being offered.
Packages Damaged in Transit
VALO design takes great care when packaging your order and rarely have our packages been damaged in transit. In the unfortunate case that your order does get damaged please note the following: -
- Deliveries within Australia: We consider any damage or loss of goods on a case-by-case basis however we highly recommend you include our insurance option at the checkout.
- International deliveries: The risk of loss/damage passes to you upon our delivery to Skippy Post. Unfortunately the longer the distance the package travels the more likely it is to be lost/damaged & therefore we highly recommend you include our international insurance option at the checkout. Note that uninsured items can not be traced once they leave Australia.